Terms of Engagement

[ 01 ]

About La Pointe Creative

La Pointe Creative is a founder-led consulting practice based in Santa Monica, California.

La Pointe Creative helps businesses identify operational friction, improve workflows and customer experiences, evaluate technology, and design or implement practical systems and solutions.

The specific scope of any consulting engagement is determined separately with each client.

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Website Information

The information provided on this website is for general informational and marketing purposes.

Nothing on this website constitutes legal, financial, accounting, tax, medical, employment, cybersecurity, or other regulated professional advice.

Business examples, descriptions, frameworks, diagrams, and other website content are illustrative and may not apply to every organization or situation.

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Inquiries

Submitting an inquiry through this website does not obligate you to hire La Pointe Creative and does not obligate La Pointe Creative to accept an engagement.

La Pointe Creative may review information submitted through an inquiry to determine whether a potential project appears appropriate for further discussion.

Do not submit confidential, proprietary, financial, health, trade-secret, or other sensitive information through the general inquiry form.

A confidential client relationship should not be assumed unless and until appropriate written terms have been agreed upon.

[ 04 ]

Consulting Engagements

Before substantive consulting work begins, the parties may agree to separate written terms describing matters such as:

• —Scope of work
• —Deliverables
• —Responsibilities
• —Fees and payment schedule
• —Project timing
• —Revisions or change requests
• —Intellectual property rights
• —Confidentiality
• —Termination
• —Other project-specific terms

If these Terms of Engagement conflict with a separately executed client agreement concerning consulting services, the executed client agreement will control with respect to that engagement.

[ 05 ]

Fees and Payment

Fees, deposits, payment schedules, expenses, cancellation terms, and other financial arrangements for consulting services will be specified in the applicable proposal, statement of work, invoice, or client agreement.

No pricing displayed or discussed generally on this website should be interpreted as a binding offer unless expressly identified as such in writing by La Pointe Creative.

[ 06 ]

Client Responsibilities

Successful consulting work depends on timely access to accurate information, appropriate stakeholders, feedback, decisions, systems, and other resources relevant to the engagement.

Clients are responsible for the accuracy and completeness of information they provide and for reviewing and approving recommendations, designs, workflows, configurations, or deliverables before implementation when applicable.

Clients remain responsible for their own business decisions and operations.

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Third-Party Services and Technology

La Pointe Creative may recommend, configure, integrate, or assist clients with third-party software, artificial intelligence tools, platforms, APIs, automation services, hosting providers, or other technologies.

Unless expressly stated otherwise in a written client agreement, these third-party services are provided and controlled by their respective providers, not La Pointe Creative.

La Pointe Creative does not control and cannot guarantee the availability, security, accuracy, pricing, functionality, policies, continued operation, or future changes of third-party services.

Clients are responsible for reviewing and complying with applicable third-party terms, licenses, privacy policies, and usage requirements.

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Artificial Intelligence

Certain consulting workflows or solutions may involve artificial intelligence or machine-assisted technologies where appropriate.

AI-generated or AI-assisted outputs may contain errors, omissions, inaccuracies, or unexpected results and should not be assumed to be accurate solely because they were produced by an automated system.

The appropriate use of AI depends on the specific project, information involved, applicable laws, contractual obligations, and business context.

Project-specific use of artificial intelligence involving client information or systems may be addressed in the applicable client agreement when appropriate.

[ 09 ]

Results

La Pointe Creative works to provide thoughtful, practical recommendations and solutions based on the information available during an engagement.

Business outcomes depend on numerous factors outside La Pointe Creative's control.

Unless expressly stated in a written client agreement, La Pointe Creative does not guarantee specific financial results, revenue increases, cost reductions, efficiency improvements, customer outcomes, technology performance, or other business results.

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Intellectual Property

Unless otherwise stated in a written client agreement, the La Pointe Creative website, brand, original written content, methodologies, frameworks, graphics, and other materials created for general use remain the property of La Pointe Creative or their respective rights holders and are protected by applicable intellectual property laws.

Ownership and permitted use of project-specific deliverables will be governed by the applicable client agreement.

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Third-Party Links

This website may link to third-party websites or services.

La Pointe Creative does not control and is not responsible for the availability, content, privacy practices, security, products, services, or terms of third-party websites.

Links are provided for convenience and do not necessarily constitute endorsement.

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Website Availability

La Pointe Creative may modify, suspend, remove, or discontinue any portion of this website at any time.

La Pointe Creative does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

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Limitation of Website Liability

To the fullest extent permitted by applicable law, La Pointe Creative will not be liable for losses or damages arising solely from reliance on general information presented on this website or from the use or inability to use the website.

Nothing in these Terms of Engagement excludes or limits liability that cannot lawfully be excluded or limited.

Liability relating to paid consulting services will be governed by the applicable client agreement.

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Governing Law

These Terms of Engagement and use of this website are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any project-specific dispute provisions will be governed by the applicable client agreement.

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Changes to These Terms

La Pointe Creative may update these Terms of Engagement from time to time.

The "Last Updated" date at the top of this page will indicate when these terms were most recently revised.

Continued use of the website after updated terms are posted constitutes acceptance of the revised terms as they relate to website use.

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Contact

Questions regarding these Terms of Engagement may be submitted through the Contact page on this website.

La Pointe Creative Santa Monica, California